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Evidence Guide: PUAEMR015A - Establish and manage a recovery centre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAEMR015A - Establish and manage a recovery centre

What evidence can you provide to prove your understanding of each of the following citeria?

Establish the facility

  1. Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented
  2. Assigned facility is inspected after liaising with owners to gain access
  3. Facility's useability and convenience are assessed given the likely scale of the emergency and impacts
  4. Centre's initial resource needs are assessed and suppliers are selected
  5. Relevant financial regulations, administrative procedures and delegations are clarified and applied
  6. Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures
  7. Links with existing and emerging networks are established to determine their involvement in the centre
  8. Regular communication with the recovery committee/recovery manager is established
  9. Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S
Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assigned facility is inspected after liaising with owners to gain access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facility's useability and convenience are assessed given the likely scale of the emergency and impacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Centre's initial resource needs are assessed and suppliers are selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant financial regulations, administrative procedures and delegations are clarified and applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Links with existing and emerging networks are established to determine their involvement in the centre

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular communication with the recovery committee/recovery manager is established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage human resources sustainably

  1. Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned
  2. Regular operational briefings are provided to update staff
  3. A process for the screening, induction and integration of new staff is established
  4. Strategies to ensure well being of all staff are implemented
  5. Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances
Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular operational briefings are provided to update staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A process for the screening, induction and integration of new staff is established

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies to ensure well being of all staff are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Managephysical resources

  1. An accurate assets register is established and maintained
  2. Regular facility maintenance is organised
  3. Accurate records of consumables and equipment use are maintained
  4. Expenditure is tracked and administered in accordance with relevant financial regulations and procedures
  5. Risks are re assessed regularly and contingency plans are developed for expansion and back up resources
An accurate assets register is established and maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular facility maintenance is organised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate records of consumables and equipment use are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expenditure is tracked and administered in accordance with relevant financial regulations and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks are re assessed regularly and contingency plans are developed for expansion and back up resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate information flow and recovery services

  1. Liaison is established with contributing organisations to ensure common procedures and protocols are followed
  2. Community is provided with accurate, current and timely service information
  3. Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently
  4. Accurate client files are maintained using an integrated electronic database
  5. Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation
  6. Information is reported to key stakeholders in accordance with established procedures and privacy requirements
  7. A strategy for the management of media and VIP visits is developed and implemented
Liaison is established with contributing organisations to ensure common procedures and protocols are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Community is provided with accurate, current and timely service information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate client files are maintained using an integrated electronic database

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is reported to key stakeholders in accordance with established procedures and privacy requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A strategy for the management of media and VIP visits is developed and implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage facility closure and transition to mainstream services

  1. Transition arrangements are negotiated and publicised to ensure continuity of services
  2. Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted
  3. Completeness of all files and information records is checked and rectified as necessary
  4. Arrangements are made for the transport and secure storage of all files and information records
  5. Statistical and financial summaries of recovery services delivered are prepared
  6. An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers
  7. Facility is restored before returning it to its owners
  8. An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs
  9. Arrangements are made to ensure the smooth transition of staff to normal duties
  10. All audit and reporting requirements are completed to inform future recovery planning and models of service delivery
Transition arrangements are negotiated and publicised to ensure continuity of services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completeness of all files and information records is checked and rectified as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements are made for the transport and secure storage of all files and information records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Statistical and financial summaries of recovery services delivered are prepared

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facility is restored before returning it to its owners

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements are made to ensure the smooth transition of staff to normal duties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All audit and reporting requirements are completed to inform future recovery planning and models of service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage physical resources

  1. An accurate assets register is established and maintained.
  2. Regular facility maintenance is organised.
  3. Accurate records of consumables and equipment use are maintained.
  4. Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.
  5. Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.
An accurate assets register is established and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular facility maintenance is organised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate records of consumables and equipment use are maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

establish a recovery centre and promote its services

communicate effectively with community members with diverse needs, perspectives and cultural backgrounds

manage daily centre operations efficiently and sustainably

monitor and adjust recovery services to suit changing needs

liaise closely with other emergency managers and service providers

maintain accurate files and records

close the centre and manage the transition to mainstream services

Consistency in performance

Competency should be demonstrated in at least two contexts (either simulated or real-life) such as:

throughout the life of a recovery operation

during components of a number of operations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed establishing and managing a recovery centre in the workplace or in a simulated workplace environment.

Specific resources for assessment

Access is required to the opportunity to establish and manage a recovery centre during an actual or simulated emergency situation.

Guidance information for assessment

This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.

Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

data collection, analysis, synthesis skills

high level interpersonal skills (diplomacy, tact, negotiation, conflict resolution)

high level organisation and project management skills (prioritising, resource assessments and allocations, use of relevant equipment)

liaison with other agencies, service providers, coordinators and controllers

observation skills, sensitivity to recognising stress behaviours and recovery needs

team leadership

written communication skills (preparation of reports, information briefs to suit a range of audiences)

working with competing/conflicting priorities and possible shortage of resources

project management

Required Knowledge

principles of recovery management outlined in Australian Emergency Management Handbook 2, Recovery

media management techniques and sources of organisational media expertise

characteristics of common emergency events together with related impacts, recovery needs and issues

communication strategies for promoting the centre's recovery services

design principles for recovery centres along with essential equipment, systems and consumables

OH&S principles and procedures for ensuring the safety and well being of recovery operations personnel and visitors

procedures and protocols governing centre manager role and responsibilities (e.g. financial management, coordinating appeals and donations, liaison and reporting, centre administration, media)

range of government departments, agencies and organisations and non government service providers who contribute to emergency/disaster recovery operations, together with their grants, assistance programs and services

relevant disaster recovery plans, MOUs and arrangements, contact lists

relevant legislative/regulatory framework, local/state/territory emergency management arrangements and recovery programs

special needs and sensitivities of affected community (e.g. cultural, language, religious, physical and dietary)

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Recovery plans and arrangements may include:

arrangements specified in legislation or regulation

organisational or jurisdictional emergency recovery policies or procedures, including media protocols

existing recovery plans, agreements or memoranda of understanding

local planning regulations, development controls and environmental plans

Initial resourceneeds may include:

administrative systems

communications

staffing

transport

utilities

Financial regulations, administrative procedures and delegations may include::

Australian/state/territory government financial management acts and procedures

national disaster recovery administration guidelines

organisational governance and/or financial policies and procedures

Stakeholders may include:

staff

client groups

decision makers

members of the public

community groups

industry groups

public and private sector organisations

non-government organisations

elected officials

Layout of the centre may include:

appropriate signage

car parking

childminding

floor plan to optimise access and mobility

heating/cooling

ICT connections

office storage

public noticeboard, staff information board

reception, interview rooms, meeting/staff rooms, quiet rooms for privacy, toilets/showers, kitchen/catering facilities

security

Personnel may include:

architects

engineers

building planners

business recovery advisers

financial advisers

bank officers

insurance assessors

non-government and community service organisation staff

personal support staff such as social workers, public health workers, advocates and mental health professionals, interpreters

recovery program/service managers

Australian/state/ territory/local government administration and technical (it) staff

volunteers

Briefings may include:

overview of the nature and impact of the emergency

overview of recovery purpose and operations

detail of specific activities

identification of persons in charge, organisations and people involved in the operation

methods and timing of communication

staff arrangements (such as shift timings, breaks, meals, additional support)

resources available and not available

emergent issues

protocols and procedures

Strategies to ensure well-being of all staff may include:

avoiding key dependencies

debriefing at the end of shifts

management of ending staff contracts

monitoring staff workloads and performance

organising back up with relevant agencies

organising equitable shift rosters

providing personal support

safety and security briefings

tracking staff visits

Communication options may include:

community meetings

pamphlets/flyers/brochures

print newsletters

noticeboards

word of mouth

posters/billboards

face-to-face

email newsletters

websites

local newspapers

text messaging

social media

radio and television

video communication

blogs

Service information may include:

available services

role

function

grants and application forms, tax forms, insurance forms

handling instructions for offered goods and services

location

nearest transport

opening times

parking

relief/assistance information

Organisational procedures may include:

emergency recovery policies or procedures

governance and/or financial accountability policies and procedures

records management, information management and confidentiality policies and procedures

Files and information records may include:

key communications

key decisions and their rationale

media releases

personal/operational logs

service/activity reports

situation reports

Statistical and financial summaries may include:

client numbers

expenditure

materials used

personnel numbers and hours worked

types of services

Audit and reporting requirements (beyond intra agency needs) may include:

analysis of service statistics

comparison of grant applications against operational logs and grant criteria

coronial inquiries

evaluation and revision of policies and procedures

key decisions and rationale